Customer Service Policy

At Gymsharkna, we are dedicated to delivering an exceptional customer experience. Our customer service team is here to assist you at every step of your journey with us.

Contact Channels

  1. Email: Reach out to us at support@gymsharkna.com. We strive to respond to all emails within 24 hours on business days. Please include your order details, such as the order number, product names, and any relevant information about your issue. This will enable us to resolve your query as efficiently as possible.
  2. Live Chat: For instant support, our live chat function is available on the website during the following hours: 9:00 am – 8:00 pm EST, Monday – Friday. Our chat agents are trained to handle a wide range of questions, from product inquiries to order – related concerns.

Order – Related Support

  1. Order Tracking: If you want to track your order, simply log in to your Gymsharkna account. The order tracking information will be available there, showing the current status and location of your package. If you have any issues accessing the tracking details or have questions about the delivery timeline, our customer service team can assist.
  2. Order Modifications: If you need to modify your order, such as changing the shipping address, size, or canceling an item, contact us as soon as possible. We will do our best to accommodate your request, provided that the order has not yet been shipped.

Product – Related Support

  1. Product Information: If you have questions about our products, such as fabric materials, care instructions, or sizing guides, our customer service team can provide detailed information. We want you to be fully informed before making a purchase.
  2. Product Defects: In the unlikely event that you receive a defective product, contact us immediately. We will arrange for a replacement or a refund, depending on your preference. Please provide pictures of the defect and the product details to help us process your claim.

Feedback and Complaints

  1. Feedback: We value your feedback! Whether it’s a compliment, a suggestion for improvement, or a general comment, we want to hear from you. Your input helps us enhance our products and services.
  2. Complaints: If you have a complaint, we will handle it with the utmost care and professionalism. Our goal is to resolve your issue to your satisfaction. We will keep you updated throughout the process and ensure that your concerns are addressed in a timely manner.

We are committed to making your Gymsharkna experience a great one, and our customer service policy is designed to support you every step of the way.